silly requests

I recently had a request from a client who booked one of our hotels.

"I have booked 2 beds, can you make sure they are in the same room?"

So, instructed the manager to keep knocking on their room door at strange hours of the night and looking in.

When the client would ask "what are you doing?"

i instructed the manager to say

"i'm just checking that the beds are in the same room"

Well, she DID ask us to make sure that the beds are in the same room...i mean, who knows, they may have changed rooms when we werent looking and then we would be failing in our customer service levels.

The things you find in hotels

I visited Spain a little while ago, for a few days.

I found a very nice hotel to stay in.

4 star, great service, great room.




The furnishings in the room were very clean and modern, broadband wifi covering the whole of the hotel, including the room.

















The only thing that let it down was a picture of a greyed out dog turd on the wall of the room.

I mean, for 100 euro per night, couldn't they have chosen a better picture to decorate the room with?

Just checking!

Today, i recieve a reservation for one of my hotels.
In the message for the Hotel, the client wrote...

"I have booked myself and my boyfriend in to a room for two. Can you make sure we are in the same room. Thank you"

So, i'm going to tell the manager to keep on knocking on their room door in the middle of the night and then to look in the room. When they ask what he wants, he will simply say "I'm just checking you are both in the same room" 

Well, that is what they asked for!